| Faq's |
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| 1. How do I obtain my prescription? |
| 2. Why are iSpectacle’s prices so low? |
| 3. What payment methods are available? |
| 4. How long will it take me to receive my prescription glasses? |
| 5. What is the cost of postage & packagaing? |
| 6. Do I need to send you a copy of my prescription? |
| 7. What if I have any further questions? |
| 8. I can't find an 'addition' reading on my prescription? |
| 9. Do you sell prescription glasses for children? |
| 10. Are my payment details kept secure? |
| 11. What sort of frames will suit me? |
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1) Under the UK Opticians Act of 1989, it is the obligation of any optician to provide you with a prescription. The optician will provide you with a thorough eye examination and is required by Law to provide you with a copy of your prescription for your own records. You are not under any obligation to purchase your glasses from your optician so do not feel pressured into doing so.
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2) Our prices are significantly lower than what you would find on the High Street due to the fact that we are online so we can take advantage of the lower cost of operation which means no renting expensive prime location property or paying for the upkeep of numerous items of expensive eye testing machinery. Also we do not take orders via premium rate numbers which can often cost a great deal, especially if you are on hold for example, and this is often reflected in a higher price. Also we receive all our frames and lenses direct from the manufacturer which cuts out the middle man and allows us to keep our prices
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3) We accept all major Credit and Debit cards, Cheques, as well as the secure payment PayPal method
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4) After your glasses have been constructed in our laboratory under the supervision of our qualified optician they are usually dispatched within 3 working days. However can take up to 28 days.
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5) The cost of postage and packaging in the UK/Ireland is £2.50 per pair of glasses. Postage outside the UK will cost £4.00, by printing an order form out.
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6) No - as long as you have a current up-to-date prescription and you feel confident about entering the details into our ordering page, we don't need to see a copy.
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7) If you have any further questions not answered in this section please contact us directly at
customerservice@iSpectacle.com
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8) If your glasses are for distance only - the 'addition' is only required if the glasses are going to be used for reading or close work. Sometimes opticians use the word 'Add' or 'Near' instead of 'addition'. Also they may only write it once but it normally applies to both eyes and is almost always the same value for both eyes (e.g. 'Add' +2.50 - should be entered for both eyes).
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9) No. We do not sell prescription classes for children
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10) Yes, all your payment details are entered in a secure internet site that our website links with, which is managed by Protx. iSpectacle does not record customer payment details at all this is managed by our on-line server.
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11) The shape of your face is the most important factor when choosing any frames. The list below will give you some ideas as to frame designs. |
- Round Faces - Rectangular frames would be most suitable
- Oval Faces - Most frames will suit this face shape, size is the most important point when deciding on frames
- Triangular Faces - Rectangular frames would be most suitable
- Square Faces - Oval Shaped or Round Frames would be most suitable
- Rectangular Faces - Oval and Round frames would be most suitable with medium or larger size models
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